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A former international hostage negotiator for the FBI offers a new field-tested approach to high-stakes negotiations – whether in the boardroom or at home.
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator.
Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’ head, revealing the skills that helped him and his colleagues succeed where it mattered most: in saving lives. In this practical guide, he shares the nine effective principles – counterintuitive tactics and strategies – you, too, can use to become more persuasive in both your professional and personal lives.
Life is a series of negotiations you should be prepared for buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.
Never Split the Difference Negotiation Course (Beyond the Book)
For those who are ready for a deeper dive into Never Split the Difference but can’t make it to a live event, Black Swan Group offers an online course with chapter videos delivered monthly that can be viewed at your convenience. With more than seven hours of content split across 10 chapters, this course offers updated concepts from the book, exercises for practicing the skills, and a dynamic final simulation to test your knowledge.
This course is perfect for anyone who wants to develop the skills they need to get the best deal possible-on their schedule.
Advance praise for Never Split The Difference
“This book blew my mind. It’s a riveting read, full of instantly actionable advice-not just for high-stakes negotiations, but also for handling everyday conflicts at work and at home.”-Adam Grant, Wharton Professor and New York Times bestselling author of Originals and give and take
“Emphasizes the importance of emotional intelligence without sacrificing deal-making power. From the pen of a former hostage negotiator-someone who couldn’t take no for an answer which makes it fascinating reading. But it’s also eminently practical. In these pages, you will find the techniques for getting the deal you want.”-Daniel H. Pink, bestselling author of To Sell Is Human and Drive
“Former FBI hostage negotiator Chris Voss has few equals when it comes to high-stakes negotiations. Whether for your business or your personal life, his techniques work.”-Joe Navarro, FBI Special Agent (Ret.) and author of the international bestseller What Every Body Is Saying
“Your business-basically your entire life-comes down to your performance in crucial conversations, and these tools will give you the edge you need. . . .It’s required reading for my employees because I use the lessons in this book every single day, and I want them to, too.”-Jason McCarthy, CEO of GORUCK